is mspy legit or scam? reviews and complaints by users 2024

Unveiling the Depths of mSpy: A Comprehensive Review of Cell Phone Monitoring Software


In an era dominated by technology, the need for comprehensive monitoring solutions has given rise to various cell phone monitoring software. mSpy, a prominent player in this arena, has garnered attention for its promise to provide remote visibility into device activities. In this exhaustive review, we delve deep into the workings of mSpy, exploring its features, pricing, user reviews, legal considerations, and alternatives, aiming to answer the crucial question – Is mSpy a legitimate cell phone monitoring software?

How Does mSpy Work?

Understanding the mechanics behind mSpy is essential to evaluating its efficacy. The software operates by discreetly installing a tracking agent on the target device, seamlessly syncing all activity logs and data to the mSpy control panel website. This table outlines the specific monitoring capabilities on both Android and iOS devices:

Activity Android iOS
Calls/Call Logs
Text Messages
Social Media Apps
Location Tracking
Photos/Videos Limited
Web Browsing
Apps Installed/Used

The tracking agent operates discreetly on the device, running silently in the background and claiming to be undetectable by the phone user.

mSpy Features and Capabilities

Once the tracking agent is successfully installed, mSpy provides access to a plethora of device and activity metrics through a user-friendly web panel. Let’s explore some key features:

  • Remote Installation: mSpy boasts the ability to be installed on Android and iOS devices remotely, eliminating the need for physical access.
  • Real-time Location Tracking: GPS capabilities offer real-time location tracking, providing insights into the device’s movements.
  • Call and Text Message Logs: mSpy captures detailed call and text message logs, including content.
  • Live Phone Call Audio Monitoring: A unique feature that allows users to monitor live phone call audio.
  • Photos/Videos on Device (Android only): Android users can remotely access photos and videos stored on the device.
  • Social Media and App Activity Logs: Comprehensive logs of social media and app activities.
  • Web Browsing Histories: Detailed records of web browsing histories.
  • 2-Way Message Sending Capability: Users can send messages directly through the mSpy platform.
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Advanced features include geofencing alerts, stealth mode to avoid detection, and 2FA login security.

mSpy Pricing and Plans

Pricing is a crucial factor when considering any monitoring software. mSpy offers flexible monthly subscription plans, catering to various needs. The plans are tiered based on the number of devices to be tracked:

Plan Name Devices Supported Monthly Price
Basic 1 Device $9.99
Standard 3 Devices $19.99
Premium 5 Devices $29.99
Unlimited Unlimited Devices $49.99

Discounts are available for 6-12 month pre-paid plans, and additional devices can be added at $4.99/month each. The scalability of pricing makes mSpy an attractive option for those looking to monitor multiple phones or tablets remotely.

mSpy Reviews and Ratings

User reviews provide valuable insights into the real-world performance of any software. mSpy’s ratings on various third-party review sites offer a mixed but generally positive picture:

Trustpilot – 3.9/5 stars (over 2000 reviews): Users praise mSpy for effective monitoring with easy setup and detailed reports. Criticisms center around customer support response times.

SiteJabber – 3.7/5 stars (over 1000 reviews): Similar sentiments as Trustpilot, with users satisfied when mSpy works properly. Some reported compatibility issues on new devices or versions.

Cnet – 3.5/5 stars: Cnet commends mSpy’s powerful monitoring features but highlights potential privacy and legal concerns, emphasizing the importance of device compatibility.

While the reviews indicate overall satisfaction, compatibility with specific devices emerges as a recurring theme. mSpy’s success seems contingent on ensuring compatibility and responsiveness from customer support.

Alternatives to mSpy

For those exploring alternatives to mSpy, several noteworthy options offer comparable features. Here are some top contenders in the cell phone monitoring software landscape:

  • FlexiSPY: A highly-rated remote monitoring software with a similar feature set to mSpy, starting at a slightly higher price of $30/month.
  • Spyzie: Known for its user-friendly interface and remote installation abilities, with more affordable options starting from $9.99/month. Some advanced metrics may be lacking.
  • KidsGuard Pro: A specialized app for parental controls and kid-focused monitoring features, ensuring easy setup for monitoring children’s phones.
  • WebWatcher: Geared towards businesses and workplaces, this powerful employee monitoring tool offers a desktop panel interface, starting at $39.95/month.
  • Spyic: An all-in-one parental control and employee monitoring platform with remote installation capabilities on most devices, starting at $9.99/month.
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Choosing an alternative depends on specific use cases and compatibility requirements, as each software has its strengths and limitations.

Pros and Cons of Using mSpy

Understanding the advantages and disadvantages of mSpy is crucial for making an informed decision. Let’s break down the pros and cons:


  • Remote Device Installation and Management: Manage devices from any web browser, offering convenience.
  • Extensive Monitoring Abilities: mSpy provides comprehensive tracking capabilities, delivering on its promise of visibility.
  • Scalable Pricing: Monthly subscription plans cater to various needs, making it cost-effective for tracking multiple devices.
  • Generally Delivers on Promises: When compatible, mSpy appears to fulfill its commitment to providing visibility.
  • Free 24/7 Customer Support: Users have access to customer support around the clock.


  • Potential Legal Issues: Misuse for unauthorized monitoring can lead to legal consequences, emphasizing the need for compliance with privacy laws.
  • Privacy Concerns: The invasive nature of tracking personal devices raises privacy concerns.
  • Compatibility Dependencies: The effectiveness of mSpy depends on device and OS version compatibility.
  • Technical Challenges for Non-Technical Users: Installation and management can be challenging for users with limited technical knowledge.
  • Slow Customer Support Response Times: Some users report slow response times from customer support.

Legal and Ethical Concerns of Using mSpy

One of the biggest downsides of using mSpy or any monitoring software is ensuring compliance with local laws on privacy, consent and wiretapping regulations. Some key legal aspects to be aware of include:

  • One/Two Party Consent States – Some U.S. states require all parties consent to call/communication monitoring. Others only one party’s consent is needed. Know your local laws.

  • Monitoring Own Devices – No laws are broken if only monitoring phones/tablets you own that are shared family property. Explicit consent from all users is safest.

  • Employee Monitoring – Companies must follow labor laws for monitoring and should have written consent/policy disclosing monitoring practices.

  • International Laws – Laws may differ when monitoring users across borders internationally. Research regulations carefully.

  • Discoverability Risks – The tracking agent could potentially get discovered/detected posing legal implications for unauthorized monitoring.

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Other ethical issues include potential invasion of privacy by monitoring phones excessively even with consent. Set clear expectations and limits on use to avoid privacy violations or abuse of power. Transparency and consent are critical.

Final Verdict – Is mSpy Legitimate?

After an exhaustive review of mSpy features, capabilities, reviews, pricing, alternatives and potential downsides, here is our final assessment:

mSpy does appear to be a legitimate cell phone monitoring software that delivers on remote visibility and tracking promises for the majority of compatible devices when set up and used correctly.

The software’s powerful yet easy-to-use monitoring abilities are well-suited for parental oversight, business needs or situations requiring trust/accountability. However, compatibility issues reported by some and privacy/legal ethics must also be properly considered.

When used judiciously on shared/consenting devices while following all laws and policies, mSpy is a transparent option for remotely administering responsible oversight, although alternatives also exist. Implement carefully while respecting ethical privacy concerns for all involved.

With extensive rightsizing of devices, notifications, consent and proactive support, mSpy seemingly enables accomplishing legitimate monitoring goals legitimately for many scenarios warranting controlled visibility and safer accountability where used appropriately.

In summary, mSpy generally appears to be a legitimate cell phone monitoring software based on delivered features, scaling pricing/capabilities and positive ratings/reviews aggregate – provided guidelines are carefully followed and limitations/concerns are addressed properly for each unique monitoring situation.

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